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Caravan Chronicles

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Caravan Chronicles

Tag Archives: Garmin

Setting Up the Garmin Camper 770 LMT-D…

04 Saturday May 2019

Posted by Simon Barlow in Gadgets, GPS, Navigation, Sat Nav, VW Amarok

≈ 11 Comments

Tags

Garmin, Garmin Camper 770LMT, GPS, Review, Sat Nav, travel

Following on from my issues with our TomTom (Why I’m ditching TomTom and moving to Garmin… ) our new Sat Nav arrived a few days ago. I did look a the Snooper option, but there were a few limitations that I personally wasn’t comfortable with, but overall it looked a good product. I have had some great feedback from users of the Snooper and the company seems to have a really good customer service department.

I ordered our Garmin Camper 770LMT-D from Amazon ( https://amzn.to/2Vca1j4 ) for £256 and opted to add a SanDisk Extream 32GB microSDHC Memory Card (https://amzn.to/2Jem1JK ) for £10 which should give me flexibility in the future. That said, the internal memory on the 770 is already quite big at 15Gb.

Before the unit arrived, I downloaded Garmin Basecamp – there are downloads available for both Windows and Mac platforms. I also downloaded Garmin Express. Installing on a Mac was straight forward as usual. I can’t comment on the Windows version as we have not owned a Microsoft platformed device for over 13 years.

While writing this I found out what the LMT-D stands for… LMT is Lifetime Maps & Traffic and the D is DAB Radio reception.. it receives traffic updated via the inbuilt DAB radio receiver. No it can’t play DAB radio stations before you ask.

Garmin Basecamp

Screenshot 2019-05-04 at 11.37.53

When you first install Basecamp is comes with a default Global Map….

Screenshot 2019-05-04 at 11.37.25

It is not until you connect your GPS and download the updated map from it does it have all the fine detail and pre installed POI’s.

Screenshot 2019-05-04 at 11.44.12

I have zoomed in to Holyhead here….

All the pre installed POI’s from the GPS show up and it makes it easy to have a mooch round the area from your desk when planning a route. I’m not going to go into too much detail about setting up your own POI’s (although they are really waypoints in Garmin’s world) or setting up Routs, tracks etc. I did find it really easy to follow Garmin’s on line video tutorial. However it took me a couple of go’s to get the information I wanted in the right fields.

Screenshot 2019-05-04 at 11.52.05

Here I set up a waypoint for Southport C & M Club. Really easy and only took less than a minute. By installing Garmin Basecamp before actually receiving the 770, it gave me a chance to sit and play about with the software before getting too distracted by the new gadget. I set up about 50 waypoints, sorting them into various categories – C & M Club, Museums, Ports, Friends etc. As I was unsure what actually came pre-installed I thought it might be best to get a head start on the most common ones.

What’s installed on the Camper 770?

Really I need not have bothered too much. The Garmin Camper 770 comes with ASCI, MHF, Campercontact as well as Trip Advisor & Foursquare databases already pre-installed. As it connects to WiFi and via a phone App to the internet, you can pretty much search for any location or attraction. I’ve set ours up so it connects to the Amarok’s WiFi system for permanent internet access. You can also install Archie’s database too if you think that you need all the bases covering.

First Job – Update the 770

First job was to update the Garmin 770 with the latest maps and databases. To do this you need to install Garmin Express. Once installed, simply connect the GPS with the supplied USB lead and follow the on screen prompts. To get to the point where it starts to update only took a minute or two… inputting an email address really and naming the unit so if you have multiple Garmin products you can easily identify which GPS you have connected. It estimated that it would take around 2 hours to perform the download and all the updates, in reality it took less than 30 minutes.

Screenshot 2019-05-04 at 12.34.38

Setting up the vehicle and vehicle options came next. Again really simple to do. I found the menu system is quite simple to navigate through, and it didn’t take too long to set up our rig…

81976

You may notice the “80” Kmh sign in the top right corner. As you can input the weights of the vehicle, caravan, motorhome into the unit. It will keep an eye on the speed limits on roads. In europe where a lot of countries have lower limits for vehicles or towing combinations above certain weights…. France for example has a 3.5t cut off, above this weight and you have a lower speed limit that say a car and caravan under 3.5t on the same road. I’m sure motorhome owners who regularly travel in Europe will be more aware of these rules.

I could have got away with just the standard CAR setup for the Amarok when not towing, but as the Amarok has a body width of  1954mm (6’5″) and maximum of mirror to mirror with of 2228mm (7’3.5″) (5321mm or 17’5.5″ long if you are playing top trumps!) sometimes on a couple of width restricted roads I have had to really squeeze through, so I thought I’d set up a motorhome setting with the Amarok’s size just so I wouldn’t get caught out. And yes… that weight is correct. The MTPLM of the caravan and MPM of the  Amarok totals 4770 Kgs and there are a couple of  bridges in the UK I can’t legally tow over!

The Installation…

I’m a bit of a…. well I don’t know, when it comes to getting things right. I sat in the truck and moved the 770 around… placing it almost everywhere. I wanted it so it could be reached from either the driver or passenger seats, but not too close as it might fall into that focal length area where it’s just outside the range of either part of my bi-focal’s. I wasn’t happy with all the options available. So I thought tomorrow might bring inspiration. However all tomorrow brought was the same ‘Umm….” and “Nope…..”. The third day however did bring fourth a result….

I still wanted access to the top tray, but placing the GPS on the windscreen with the suppled mount was not an option. One, I hate things stuck to the windscreen and two, neither Sue or I could reach the screen from our normal seating position. So off to the bat cave to come up with a cunning contrivance. Half an hour later after shaping and bending some 1.5mm thick aircraft aluminium and a quick application of anti glare black… (I also followed that up with some anti glare cloth tape we used in aircraft cockpits)

IMG_1630
IMG_1628

It still uses the Garmin quick release mount and has the flexibility to adjust fully either way and tilt down to minimise glare if the sun is reflecting directly on it (the screen is super bright though max and hopefully this won’t be a problem). We can both still reach it and the tray in front as well as being fully accessible is a convenient place to wrest your wrist while inputting info into the GPS. I have found though the Voice Command understands a “Manc” accent really well and i haven’t had any issues using voice command.

What I like…

I do like Basecamp. I’ve found out that I can overlay OS Landranger maps which makes plotting very accurate walking routes and printing them out easy. I can also create accurate Green Lane routes for off road 4 x 4 treks and import them into the 770. You can also convert Google Map routing and import it into Basecamp and your GPS. Now this is really useful. For example… setting off from Manchester about 04:00 going to Dover to catch the 10:00 ferry sailing, however I need to fill with LPG en route. I set my departure point, arrival point and search for LPG closest to my route. I can then pick one see the estimated arrival time at that point (check that the LPG station is open) and adjust my route to take in the LPG waypoint or choose the next LPG station if I am going to arrive too early.  This can then be uploaded to the 770 as a route and will adjust around traffic still directing you first to the LPG station then to your destination.

Within Basecamp you have an option to upload your waypoints to either the 770’s internal memory or the Memory Card. You can also update the memory card by removing it from the 770 and connecting it directly to your desktop device. I’ve chosen to install all my info on to the memory card rather than the 770’s internal memory… did I really need a memory card? At this point probably not but it has allowed me a bit more flexibility and when I ordered the 770 I didn’t know just how much space I’d be left with, at the moment I’ve used about 10Gb of the 15Gb internal memory. You do have the option to install additional maps on to the memory card, so for example if I wanted North America I could install it onto the removable card. There is security built in to stop maps downloaded on one device being transferred to another device.

I found the updating of the 770 using Garmin Express to be really easy too. I have been checking it every day so far just to get a fell of how often the updates come through. So far I’ve had three updates after my initial first download. I tend to suspect that maybe Garmin have a more frequent update policy, which could be a reflection of the aviation side of the business where updates are tightly scheduled and frequent to reflect any airspace and NOTAM updates. I did note that one or two things and functions in route planning within Basecamp seemed strangely familiar… until it clicked…. I’d seen and used them before in flight planning applications.

There is a couple of other features that I’ve not had before. The Garmin 770 records all your tracks… now this is really handy so when Sue say’s “Do you remember we passed such and such the other day… can we go back?” Well, I can usually remember the vague details… but being able to bring up the route we drove and doing a bit of investigation using Garmin Basecamps opens up the possibility of being able to find it again without having to resort to a darkened room, angle poise light and an impression of Herr Flick.

The other is the ability take a snapshot of the screen. I used it for a few screen shots ( like the one above showing the vehicle set up) and a few I’ve taken for a full review. I don’t know if this is a ‘feature’ that is not really a feature as it’s noever gets used…. or if it’s something I might use in the future. Might be handy for quick maps of trips or places, there again it might not. Jury’s out on that one.

I’m not able to give a full review… as we haven’t been anywhere with it yet so I can’t comment on traffic updates, turn by turn instructions, general usability or function. we are off in the next few days for five days so I’ll let you know how we get on.

… and for all those pilots out there the classic ATC…. “Resume own navigation”

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Why I’m ditching TomTom and moving to Garmin…

27 Saturday Apr 2019

Posted by Simon Barlow in Accessories, Gadgets, GPS, Reviews, Sat Nav, Uncategorized

≈ 17 Comments

Tags

Customer Service, Garmin, Grmin Camper 770LMT, Sat Nav, TomTom Go Live Camper & Caravan, TomTom Problems, TomTom Sat Nav

This isn’t one of my usual posts, but if you use or are thinking of a TomTom device, I’d urge you to read on…

We have used TomTom sat nav products for a number of years. I think it was early 2006 when we bought our first TomTom, a TomTom 760. After we had some questionable routing while towing in France and a number of issues with the unit simply failing  to respond to commands on an early morning departure from a site in France in heavy rain in the dark.  In April 2013 we ‘upgraded’ to the TomTom GoLive Camper & Caravan version to take advantage of the features this offered in navigation and database. Something that at the time was not offered on any other device. I wrote a review of the device Review of the TomTom GO LIVE Camper and Caravan Sat Nav and followed that up with an update some time later when they updated their database update platform from “MyTomTom” to “MyDrive”. This change over was not without issues and resulted in me loosing my subscriptions… which involved a lot of back and forth with their support line until I eventually got my subscriptions back. I did post an update to my review with a new conclusion… UPDATE — Review of the TomTom GO LIVE Camper and Caravan Sat Nav. Creating POI’s off line to upload was not straightforward and I followed that up with a ‘how to’…. Create accurate POI’s for your Sat-Nav…

My ‘investment’ in TomTom was not only time, but I came to realise that it was quite a substantial financial investment too. Back when I did the original reviews I commented that the ongoing costs were around £100 per year for the map, traffic and speed camera updates. It wasn’t until recently It dawned on me how TomTom try to hide this cost.

When you buy the unit, you get 12 months updates free. However at some point they have an “offer” where for a slightly reduced cost you can get and extra two map updates.. or an offer that gives you an extra few months ‘free’ for your traffic updates. What this does is move the subscription dates round so instead of paying a £100 for 12 months in one lump sum you pay £20 here and £30 there over the course of a few months. In effect hiding the real annual cost of subscriptions. So if you work it on £100 per annum  from my original review the unit we have currently has actually cost £600 in subscriptions. Add that to the original purchase price of £330 thats a massive £960 “investment” and I’m not including the cost of two additional vehicle mounts and hard wiring them in!

The Final Straw…

A few weeks ago, just before we were off to Meathop Fell Caravan & Motorhome Club site near Grange-over-Sands, I went through my normal routine of firing up MyDrive to check on the number of updates pending, connecting the TomTom and performing the updates. The MyDrive (and previously MyTomTom) have never been particularly fast on either downloading updates from TomTom and in particular pushing the updates to the device. At home I’m on about a 80Mbps broadband connection and generally never have issues moving large files about either on my own network (1Gbps switched Ethernet) or to and from the internet. We have not had a Microsoft driven PC in the house for over 14 years now, but I do have a number of Mac devices to hand. I digress.

I had a new map update pending and the usual cameras and other bits. The map update used to take about 20 minutes to download and around 45 to 50 to push to the device. I left it all connected and waited patently. No more updates pending, I checked the GPS unit and all seemed well, disconnected the Mac (yes I did do it correctly) and all still seemed well.  Check the entry for Meathop Fell to get an idea of expected travel time and it worked fine. So I switched it off.

Couple of days later Sue was going somewhere and telephone me to say the GPS isn’t working. When she returned home I fired up the TomTom… got the usual splash screen picture of the motorhome on the road….… And waited…… and waited a bit more….. Finally….. black screen with the TomTom logo up the left hand side. “Ah” I thought “It has done a full shutdown” so I waited… and behold the splash screen with the motorhome appeared. “Sorted!” thought I. Wrong was I! Back to the black screen with TomTom up the left hand side followed a few seconds later with the splash screen… and it just kept on with this cycle. Oh bugger.

There is a way of doing a hard reset… turn on the unit and continue holding the power button down and clicking it three times,  wait for the spinning cog and connect to a computer running logged in MyDrive… did that too. Best ‘consult’ Google at this point.

Googling “TomTom keeps resetting” brought up the usual links. However one caught my eye…. On the TomTom help forum dated a few days ago… clicked on it. Yo… other people having the same issues with the camper version after the last map update. Now for copyright reasons I can’t post any screen shots from the forum (I do have them) but there were a number of people with a similar issue to me. There were the usual “Try taking it to the southern hemisphere and turning it on there that cured my problem” type replies and a couple that basically said try the same as I’d already tried.

Initial contact with ‘Help Desk’ was…. “you need a new one” which kind of pee’d me off somewhat and so I tweeted and got a reply…..

Screenshot 2019-04-27 at 09.39.53

Now that reply from TomTom is intriguing. They must have known there was an issue as ‘HelpDesk’ first response was “You need to buy a new one” and that means they must have been primed with that answer. A point that might indicate this is the fact in the tweeted reply they say serial numbers starting ST are supported but others are not. Also the final bit “…. which is why support offered a new one.” is wrong…. they said I have to BUY a new one.

Screenshot 2019-04-27 at 09.38.53

At this point TomTom asked me to DM them with a serial number. Which I did.

Screenshot 2019-04-27 at 09.38.22

… and here is their reply (obviously rating forth bottom tweet upwards)…

Screenshot 2019-04-27 at 09.59.13
Screenshot 2019-04-27 at 09.59.42

It was at this point TomTom went quiet on the Twitter front. So I Asked a Question on their web site…. here is the exchange in full. (click on the image to open in a new window if you can’t zoom in to read).

Screenshot 2019-04-27 at 10.07.47
Screenshot 2019-04-27 at 10.08.08
Screenshot 2019-04-27 at 10.08.29
Screenshot 2019-04-27 at 10.08.56
Screenshot 2019-04-27 at 10.09.12
Screenshot 2019-04-27 at 10.09.23

All the way through this there was no hint of “We acknowledge there may be a problem and are looking into it”. I suspect they know there is an issue and are seeing it as an opportunity to sell some more units and make money from continued subscriptions for their services. It is painfully obvious that I’ll not see a refund for the residual of my pre-paid subscriptions (around £70 or £80 in my estimation) or much hope for any other user that has been affected. I counted around ten people on one post in the forum that were reporting issues.  Also at no point was any indication of how much the “discount” on a new unit would be. Plus as the discount would probably be applied to their list price, not the price the unit was generally available for from some on-line stores I suspect it would not be a good deal anyhow.

Why Garmin?

Basically as i understand it there are two other players in this market, Snooper and Garmin. Avetex have a rebadged Garmin. The Snooper I discounted a while ago as back then you could not upload your own POI’s and they didn’t have an update service via a Mac, only a Microsoft PC. This may have changed, but I decided to go for Garmin.

My association with Garmin goes back several years… intact to around 1996 when I bought a hugely expensive (for the time) Garmin 92. The 92 was one of the first hand held aviation GPS units you could clamp to the aircrafts yoke and it came with a database of all the VOR’s, NDB’s, TACAN’s and ground obstacles along with restricted airspace. all displayed on a 2 wide by 3 inch high monochrome LCD display. From that point I’ve always had Garmin GPS in every aircraft I flew and relied on them for RNAV approaches into airports in minimal weather conditions.

SPB_K_002206

The Garmin system in the Bonanza….. and below the same system showing us flying East (090) from Magadan in Russia to Nome, Alaska approaching the international date line…

IMG_1692

So, I’ve got around 23 years experience of Garmin’s aviation navigation products, time to try their earth based stuff!

Looking forward…

I ordered a Garmin Camper 770LMT-D 6.95 inch sat nav with Full Europe Lifetime Maps, Free Lifetime Digital Traffic, Bluetooth and Wi-Fi for £255.27 from Amazon yesterday. Todays Saturday and it’s due to arrive Monday morning. I look forward to testing it out and giving it a bit of a review. I have already downloaded Garmin Basecamp and got the hang of creating way points… really easy in fact. DOn’t quite know the upload to the device process yet!

For those that follow @CaravanChron on Twitter… you may remember that I was offered a Garmin unit by a company to try. Well, I declined. One of the reasons being is I don’t generally like doing reviews or recommendations based on a loaned bit of kit. If I say “yea.. I like it I’d recommend it” and it subsequently turned out to be not as promised, then I’d feel like I’d done you a disservice. If I buy something and say I like it and would recommend it and it turns out to be crap, well I’m in the same boat as you… we both paid for it and we both got stung.

Epilogue

Just as a final ending to this, if perchance TomTom do sacrifice some small fluffy animal and decide the Gods will smile on them again if they sort out my GPS or even offer a refund,  as it is now a point of principle with me about failed customer service, Sue and I agreed any refund will be donated to our local Cat Charity.

I’m sure Oscar and Henry would approve….

IMG_1484

Foot Note

What do I think is wrong. Well I guess in either the map database update or in some additional packet of code that was uploaded designed to update the operating system (OS) of the device [firmware] there was a corruption or error. What is happening with my device (and I can only speak for my device as I’ve not had hands on with any other) is during boot up it is failing some internal OS checksum… which results in a reboot. However it’s now in a loop. This happens before any port is enabled the would allow data transfer. Most system designers build in right at the start of the boot up process a piece of code that states if some ‘condition’ (I.E if this button is held down on start up, boot from external port only) is met. This allows a device to be accessed if it falls into the startup loop. Maybe TomTom have a way of directly connecting at a board level or a number of key presses that allow this interruption to the boot process, but alas I don’t know them. So now it is caught in a loop before any eternal communication from MyDrive can take place and stopped any chance of downloading new firmware or firmware patch.

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