I had booked our caravan in for its annual service for Tuesday 8th at Glossop Caravans, the local main dealer that we bought our caravan from 3 years ago. Now, by chance after a couple of comments on Twitter and a brief conversation via email with Jonathan Robe, Glossop Caravan’s IT Manager, it was arranged for me to spend some time and follow our caravan through its annual service to see what goes on behind the scenes at a major dealer’s service centre. Continue reading →