I’ve just posted this as a update to the bottom of our review of the Jonic Bedding
UPDATE – 09:30 Monday 11th Feb.
After sending in my email on Saturday, I was going to follow it up with a call to Jonic. However they (Jonic) beat me to it!
I received a call this morning from the MD. She asked me about the condition of the box and said they had checked with the courier, who denied knowledge of the damage, but they would send out another mattress protector. I then started to explain about the fitted sheet size problem and the fact we had the upgraded mattress as it was a ‘Celebration’ dealer special and she said it was possible that we had been sent a fitted sheet for a normal mattress, so she would arrange for the correct one to be sent along with the mattress protector and they should be with us tomorrow.
Now that is good customer service!
John Stych said:
We too have dealt with Jonic and they are a family run business with excellent customer relations.
One of the reasons we opted for Jonic was the number of excellent reviews in forums that they had received for customer service. It seems like these reviews are spot on.